FatPipe Networks is an Avaya partner for over 3 years and a NEW Avaya IX Mobility end user. We wanted to provide better customer experience and digitally transform our contact center. We chose to implement Avaya IX Mobility in combination with our secure SD-WAN for Customer Support 800 service, offering self-service choices for smartphone users. In a joint press release, FatPipe announced at Avaya ENGAGE we have deployed Avaya’s IX Mobility solution to digitally transform our contact center. “Avaya IX Mobility has been a great investment for FatPipe to help improve experiences with our customers as we grow and expand,” said Sanchaita Datta, Chief Technical Officer, FatPipe Networks. “Customers can now provide more information on issues using the mobile web applications we have written and deployed. Our customers have enjoyed having these options to expedite their support requests. Avaya IX Mobility has been a cost-effective way for us to provide a better customer experience.”
Link to press release: https://www.marketwatch.com/press-release/fatpipe-and-acs-technologies-digitally-transform-their-contact-centers-with-avaya-ix-mobility-2019-01-21