FatPipe | FatPipe Networks Blog

24 Jan

Thoughts after Avaya Engage 2019

FatPipe Networks Avaya Engage 2019

I just returned from Avaya Engage 2019 in Austin where FatPipe sponsored a booth in the solutions expo. It is always a pleasure to attend these events and hear first-hand what customers are looking for in the solutions expo. One theme we kept hearing was regarding cloud-hosted or cloud-ready UC and CC, and specifically, how do you ensure network performance when you move to the cloud.

Ensuring WAN performance for UC/CC is something FatPipe does well. During the conference Avaya discussed their AIX-Mobility solution, (Avaya Mobile Experience) FatPipe is providing one of the foundational technologies for this product. Customers of AIX-Mobility connect to the Avaya Cloud via FatPipe’s SD-WAN technology. This allows for rapid and cost-effective deployment of the service because there is no one to provision dedicated MPLS circuit to call center locations, the connection to the Avaya cloud can be made over an internet connection, dedicated MPLS circuits, or a hybrid combination of connections. FatPipe’s SD-WAN monitors the quality of the paths and intelligently directs the calls to the most appropriate path.

One of the reasons why Avaya chose FatPipe over other SD-WAN providers is FatPipe’s unique ability to do stateful, sub-second call failover without having to duplicate packets. There are also several other techniques that FatPipe uses to ensure the highest call quality and low bandwidth use. For example, the packet duplication requirement that other SD-WAN providers put on stateful failover was seen as a large burden on Avaya’s network plans. Having to double-provision bandwidth does not work on the scale AIX-Mobility is designed for.

FatPipe’s efficient means of VoIP management works both at the carrier level, like Avaya, and for enterprises. To learn more about FatPipe’s SD-WAN for VoIP click here

21 Jan

FatPipe Deploys Avaya IX Mobility

Avaya

FatPipe Networks is an Avaya partner for over 3 years and a NEW Avaya IX Mobility end user. We wanted to provide better customer experience and digitally transform our contact center. We chose to implement Avaya IX Mobility in combination with our secure SD-WAN for Customer Support 800 service, offering self-service choices for smartphone users. In a joint press release, FatPipe announced at Avaya ENGAGE we have deployed Avaya’s IX Mobility solution to digitally transform our contact center. “Avaya IX Mobility has been a great investment for FatPipe to help improve experiences with our customers as we grow and expand,” said Sanchaita Datta, Chief Technical Officer, FatPipe Networks. “Customers can now provide more information on issues using the mobile web applications we have written and deployed. Our customers have enjoyed having these options to expedite their support requests. Avaya IX Mobility has been a cost-effective way for us to provide a better customer experience.”

Link to press release: https://www.marketwatch.com/press-release/fatpipe-and-acs-technologies-digitally-transform-their-contact-centers-with-avaya-ix-mobility-2019-01-21

11 Aug

Delta Airline’s Massive Network Disaster Could Have Been Avoided

Recently, Delta airlines had a massive network disaster. This is one of the most prominent public examples of business disruption. The airline said the power failure originated at its headquarters in Atlanta, and crashed the entire network. The airline system failed and the back-up systems failed to switch over. It is always better to have a Business Continuity plan in place prior to any disaster.

FatPipe Site-to-Site failover enables companies to plan for back-up data centers without any interruption. This ensures that all web and other incoming traffic is re-directed to the back-up site. Site-to-site failover and load balancing together can help IT Managers to survive this type of disaster, especially customer facing operations, as all the operations will fail over to the back up site.

25 Jan

Conduct your own investigation

SD-WAN is the new hot acronym in wide area networking that makes complex deployments very simple. With SD-WAN several companies are offering this technology with its components such as encryption, WAN path control, application performance routing, optimization and overlay networks to the customers leaving it difficult for them to choose on. Their decisions might go wrong in choosing one that promises absolute success. But with little awareness and consideration of some important factors the consumers can select a solution that is appropriate for the product they wish for.

The primary thing that a customer needs to know about the vendor is how long have they been in SD-WAN market offering this solution and how do they support the business at times without leaving the network in peril. Even if the vendor claims that he has countless number of customers always check for the genuine ones and avoid pit falls. Be cautious while learning about the vendors patents and try to know whether they have the patents covering their technology? Or else they are violating someone else’s patents. At the same time make sure that your company is not exposed to intellectual property violation which may get you into trouble. So make sure that the product offered by the vendors is a good fit before you actually deploy it in your existing network.

According to analysts, FatPipe SD-WAN solutions bring together all the components under a single umbrella in a single easy to deploy solution.

11 Jan

FatPipe Security: FIPS 140-2 & Web Filtering

The Federal Information Processing Standard (FIPS) Publication 140-2, (FIPS PUB 140-2), is a U.S. and Canadian concerted effort to impart computer security standard helps impute cryptographic modules for hardware and software products, issued and published by the National Institute of Standards and Technology (NIST) U.S. and has been embraced by the Canadian government’s Communication Security Establishment (CSE). FIPS is concurrently administered by NIST and CSE under the parasol of the Cryptographic Module Validation Program (CMVP).

FatPipe web filter can monitor and screen SSL/HTTPS web pages and enforces internet usage policy by blocking access to websites and internet application. The content can be blocked by site using URLS and specific file types. FatPipe encryption supports AES, 3DES, SHA1 and MD5. It provides standard encryption with IPSec and GRE encapsulation and can establish VPN/GRE tunnels with 3^rd party security appliances while undergoing FIPS 140-2 certification. FatPipe cloud hosted security enhances cloud-based firewall and SWG deployments where the traffic is tunneled to cloud gateway using GRE or IPSec tunnels and trusted locations can be propagated to branches for more efficient routing. FatPipe products are FIPS 140-2 certification pending.