Tag Archives: load balancing

31 Mar

Network Connectivity and COVID-19

Network Connectivity and COVID-19

Yes, the COVID -19 virus has absolutely affected the global economy, and not in a good way.  It has also forced businesses, especially essential businesses, to be creative in the way they may not have expected even a few weeks ago.

Working from Home

Employees working from home is not necessarily new, but the number of employees working remotely has dramatically increased, thanks to the stay at home call from officials and business owners globally.   As a result, the demand for secure and most importantly, reliable connectivity, has never been more acute.   So how has the modern-day business adapted?   What are the essential needs for remote workers, and how does the WAN administrator of today deal with these significant changes?

Facts:   More than 25% of businesses have not updated their work from home security policies in the past 5 years.  Driven by the need for secure remote access, companies are scrambling to implement solutions that are robust, secure, and of course reliable. This dramatic increase in the need for remote secure and reliable connectivity has placed extraordinary demands on the carriers as well as network administrators, some of whom are also working from home.

“The spread of coronavirus and social distancing mandates have put many IT pros in a precarious, but necessary, position of having to quickly transition to a largely remote workforce”. (Jackie Crankshaw, Lifeboat Channel Chat, 03/27/2020).  “With more employees working from home, cybercriminals have more access points to exploit networks”

Hacking is always a present danger, but in today’s environment, the chances for breach of a network have significantly increased. Network administrators must be wary of the security issues they now face, and have to accommodate the changing business environment, especially as more workers are connecting from home offices.

Secure connections for remote workers

There are plenty of choices out there, and VPN connections are, for the most part, a logical way to go.   But what good is the VPN if the connection itself is less than reliable, or worse still, down.

The key to ensuring remote workers can do what they are asked to do and help keep businesses up and running is to have the data traffic be secure, and of course, reliable.

For example, Video conferencing and VoIP calls are bandwidth hogs, and with more and more remote workers using these methodologies to connect, the demand for reliability and continuity of call is paramount.

So how can businesses of today, with all the challenges of social distancing ensure their “connectivity” is reliable and secure?

Simply deploying a VPN is not the answer.   Without the ability to manage the links, or lines coming into the HQ data center, the VPN tunnels from all the remote workers will suffer from congestion and in some cases, the link may drop all together. This defeats the remote worker purpose.

The best possible way to ensure reliable connectivity is to enable software driven networking solutions to manage the connections.

FatPipe Networks have been developing and deploying software driven network solutions for well over 20 years, and have 13 seminal patents that enable customers to design, customize and manage how their data traffic is managed across the network.   This includes remote worker connectivity.

Road Warrior solutions from FatPipe Networks

In fact, FatPipe has had a remote worker solution for many years, FatPipe Road Warrior solutions, which give customers the ability to load balance the traffic across multiple links, as well as failover in a sub-second should a link degrade or fail completely.

The difference with FatPipe solutions is the seamless nature of how it works.  Just set it and watch how the traffic is automatically directed by the FatPipe software.   FatPipe Road Warrior solutions allow customers to enable as many VPN tunnels (Fatpipe has tested to over 9,000 simultaneous connections) as necessary, and use any link type, including copper, fiber, wireless (3G;4G;5G; LTE) and satellite to load balance and failover when the demand requires.

In today’s disrupted business environment, knowing your connectivity is reliable, secure and manageable is critical. FatPipe Networks has been in the market for over 20 years and has recently received a Gartner Peer Review rating of 4.9 out of 5, taking the top spot in recommendations from customers as a best of breed SD-WAN solution.

If you have employees working from home, students learning “on line”, citizens trying to get information from their local city council, or just want to be able to manage data traffic coming into the network, then FatPipe must be a solution worth exploring.

Call FatPipe Networks today – 801-683-5656 ask for sales.

www.fatpipeinc.com

 

17 Jan

Avaya and FatPipe Partner to improve customer mobile experience

Toll Free is still popular, but using a mobile provides new challenges

Toll-free numbers aren’t going away any time soon. Companies still use them to connect customers to their contact centers. What’s different from a few years ago is that most contact center calls now come from mobile devices. And while companies are confident that they’re providing a good mobile experience, their customers don’t often feel the same.

One problem contact centers face is having to pay for each call going through a toll-free line, whether it originates from a smartphone or a landline. This significantly adds to a company’s operating expenses. The Avaya Mobile Experience (AME), launched in 2018, addresses this problem by lowering toll-free and agent costs. The cloud-based service can send incoming calls directly to a contact center without passing it to a fixed network.

AME identifies when a call is coming from a mobile phone, transfers contextual information on the caller to a contact center, and deflects calls to the mobile web for a richer customer service experience. If a caller chooses that option, the toll-free call ends and they receive a link for personalized access to a website. Customers can then use self-service tools like chatbots or a combination of voice, video, and co-browsing.

SD-WAN provides better visibility

With the proliferation of smartphones, consumers have come to expect a seamless digital experience. When dialing a toll-free number, they want agents to know who they are and have additional context that could speed up the call. AME was designed with those needs in mind. It collects customer information to assist contact center agents, so they can handle a call more efficiently if a customer prefers to interact via voice.

Greater multichannel engagement equips companies with valuable insight about customer behavior. But to pull it off, companies need a reliable network that prioritizes voice over IP (VoIP), video, and other real-time traffic without dropping sessions. By deploying a software-defined WAN (SD-WAN), companies can have better visibility into their network. An SD-WAN performs over any type of transport—including MPLS, broadband, cellular, and satellite—and selects an optimal path for each data packet.

A SD-WAN infrastructure needs reliable internet connectivity with sufficient bandwidth. SD-WANs provide operational flexibility, but also create complexities that stem from implementing WAN load balancing for internal, internet-facing, and mobile workloads. Thus, they require monitoring and tuning internet throughput for performance. A SD-WAN infrastructure must also include secure access to mobile devices as traffic is transported outside the firewall.

FatPipe and Avaya Mobile Experience (AME) helps improve overall customer experience

FatPipe, a provider of intra-corporate WAN solutions, has developed a secure multi-path VPN (MPVPN) to be implemented for hybrid WAN. It supports bidirectional quality of service (QoS), which monitors the sending and receiving of calls/sessions. An advanced routing architecture that utilizes MPVPN can correct up to 15 percent packet loss on diverse circuits simultaneously, while maintaining toll-quality calls and seamless failover.

Contact centers with mobile customers looking to migrate away from high cost MPLS circuits, now have the option of deploying FatPipe’s dual-path SD-WAN for AME. FatPipe and Avaya came up with a combined solution that equips contact centers with a hybrid WAN mobile infrastructure, which can reduce toll call expenses by up 40 percent annually, per FatPipe.

   

Call center response is vastly improved

The vendors formed a global alliance to help contact centers achieve those cost savings through joint product verification, pre-integration, and certified solutions. Beyond cost savings, the vendors see companies bridging an existing technology gap.

Companies that implement FatPipe’s SD-WAN with AME can control, monitor, and maintain multiple WAN connections, eliminating the need for Internet Service Provider (ISP) management. As a result, smartphone users get more self-service options on a hybrid network that’s flexible and can accommodate new cloud-based applications.

Contact FatPipe Networks at 801-683-5656 x 1224 for more information.  www.fatpipeinc.com.

08 Nov

SD-WAN is now SD-WAN TM

SD-WAN is evolving to SD-WAN TM

Many SD-WAN solutions promise adopters a software/hardware solution that will ultimately solve their traffic routing issues and improve network performance.   But research has shown that this is not the case.   Over 60% of SD-WAN installs are retooled or worse, uninstalled, simply because they just do not meet the needs of today’s modern wide area network.

Let’s be honest, SD-WAN has got a rap, not necessarily “bad” but perhaps has been touted, incorrectly, as a panacea to solve a multitude of issues faced by today’s WAN administrators.

So why the confusion and lack of understanding?   Perhaps it is marketing hype, where vendors in this market claim to have solutions that meet most customer’s needs, only to find far more is required than what is advertised.   Perhaps customers are too quick to jump on the bandwagon, with administrators installing “SD-WAN” simply to appease management that they now have the latest and greatest, or to try something and see if and how it works.

SD-WAN (Software-Defined WAN) is cool, and can be a very effective, cost saving solution for almost ANY WAN of any size or configuration.   After research with well over 100 SD-WAN users, both large and small, the clear differentiator in this discussion is undoubtedly, the “S”.  The Software.   It is well known that the hardware is no longer the focus for a successful, high speed WAN, it is how the software manages the traffic.    

It is all about network traffic management

Perhaps SD-WAN should be changed to SD-WAN-TM – WAN Traffic Management, because at the end of the day, it really is about traffic management, knowing what the traffic type is, where it originates, the destination and of course, how it gets there.

Modern WANs are becoming more and more complex, especially with the adoption of cloud and hybrid cloud services and solutions, better bandwidth offerings, faster cell networks (5G is blisteringly quick) and of course, the need to access information and data from anywhere at any time, using a multitude of devices.

Users are driving the change.   Instant access is imperative, demanded, and critical to the success of today’s fast paced on line business to consumer economy.     Businesses are adapting to this change requiring more connectivity to aligned organizations, such as healthcare institutions connecting to insurance companies, financial institutions connecting to regulatory bodies, mortgage and insurance companies, and large on line retailers managing inventory, deliveries, and billing.   We are becoming more and more connected, and with that brings the number 1 fear for any network administrator, the security of their data.

Security is undoubtedly the one issue keeping the WAN administrator awake at night.   With the massive increase in network traffic on multiple and different link types, especially broadband, from multiple devices, the question must now be, how do you manage this traffic effectively, efficiently and most importantly, easily?

In order to have a reliable, secure and effective WAN, it is imperative that administrators take control of traffic across the network.    Knowing how traffic is being routed and most importantly, being able to control it, is without question the most important factor affecting the modern WAN.  Managing this traffic across multiple links using multiple formats is key.   This is the promise of SD-WAN.

5 Necessities for a cost effective SD-WAN solution

To get the best “S” for your SD-WAN needs, there are a few easy steps any business should take.   Here are 5 key questions you MUST ask your SD-WAN vendor:

  1. Will your SD-WAN solution work with existing routers and network protocols?
  2. Will your SD-WAN solution work with multiple links in one device, even if those links are different types and speeds, including copper, fiber, 3G,4G,5G LTE, broadband and satellite?
  3. Will your Software-Defined WAN (SD-WAN) solution securely load balance and failover BOTH inbound and outbound traffic, even if this is VoIP or Video resulting in zero dropped calls?
  4. Does your SD-WAN solution allow setting of thresholds for any traffic type, including application specific, protocol specific, line specific, or interface specific?
  5. Will your SD-WAN solution be capable of managing traffic securely to and from any cloud or hybrid cloud application or service and can you do this all from a single screen view of the entire network?

If you answered yes to ALL of these questions, you have a very good SD-WAN solution, or even better, best of breed WAN traffic management.

Traffic management is already the most important factor affecting networks today.  It will become even more important and critical as more and more devices connect.    Multiple research predicts up to 50 Billion devices connected to the Internet by 2025.

To be sure you have the right “S” to manage your traffic, check to see how your network is designed, the links you have in place, the firewalls, routers, the current traffic management system, and ask yourself what is possible and what will be required to ensure reliability, security, redundancy, efficiency and, perhaps often overlooked, how simple will it be to configure and manage?

FatPipe Networks have been designing and developing best of breed SD-WAN solutions for over 17 years, are the holder of 12 seminal patents and are FIPS 140-2 certified.   With the capability of managing up to 16 different links, with multiple speeds, sub second failover, stateful firewall, inbound redundancy and security, best WAN Optimization options, and scalable up to 40Gb, FatPipe can meet all of the customer SD-WAN requirements.   FatPipe’s traffic management is second to none.   Offering both capex and managed service solutions, FatPipe is unique in the market.   Can you afford not to check out FatPipe’s WAN traffic management capabilities?

Call FatPipe today at 801-683-5656 x 1224.   www.fatpipeinc.com

 

29 Oct

SD-WAN Growing Use Cases for the Cloud

SD-WAN: Growing Use Cases for the Cloud

It’s remarkable how fast software-defined wide-area networking (SD-WAN) has gained momentum. Many people ask why. The answer is: SD-WAN is expanding the functionality of automating and management access to cloud applications.

The primary trigger for the growth and interest in SD-WAN is the shift, over the past decade, of a massive amount of applications to the cloud (both private and public). Networks in the client-server era were built to access applications that were housed either at an enterprise site or, more rarely, in a private data center. But the cloud shifted the game — creating the need for fast access to applications wherever they reside, including the cloud when accessed across the Internet.

Cloud Connection Challenges

From the CIO or CTO’s perspective, cloud has many benefits but also presents many challenges from the network and security point of view. Cloud applications can speed the velocity and agility of IT, enabling your workforce to connect and build on new applications on demand.

But the challenge is that you need to build a new infrastructure to support these cloud applications. There are several challenges to connecting your workforce to this new world of agile cloud applications. Here are a few:

Application Performance: Cloud means there are many routes for workers to connect – and generally they do so using the network, not always under control of the corporate network. They could be using Internet broadband to connect to a cloud application or they might be on a corporate WAN. SD-WAN technology can add network intelligence to the corporate WAN to recognize which applications are being accessed and connect them in the most efficient, cost effective way. It can provide Internet breakout to make sure that general Internet traffic is not routed through expensive private data-center connections (such as MPLS). And furthermore, SD-WAN technology can be used to connect directly to recognize the most common cloud applications (Microsoft Office 365, Salesforce), and connect to application-specific gateways that speed up applications access.

Security: With the increased use of the Internet and cloud technologies, it’s harder for IT staff to assure security when employees are using the network to connect to the cloud. SD-WAN can enable additional network visibility and security functions that assure that cloud applications are being accessed in a secure way. More importantly, by enabling network branches and endpoints with SD-WAN, IT staff can gain more insight into how the networks are being used and implement security policies.

Agility and Automation: In the hardware-based WAN world, networks were connected with complicated hardware configurations and leased lines, making changes to the network topology and architecture difficult. In order to connect to the cloud, a more responsive network is needed to gain control and visibility over cloud connections. With SD-WAN, networks can be more quickly orchestrated and changed using software, increasing the speed with which IT and networking staff can respond to changing business demand. In addition, SD-WAN deployments can often be set up using software-based automation tools such as templates.

End-User Attraction: Making Life Easier

What’s most powerful about SD-WAN is that it has the potential to solve several of these challenges at once, by providing an integrated, software-driven platform for automating network policy and applications.

Cloud applications mean that traffic flows within the network have drastically changed and become inefficient. The technology to handle these new traffic flows is embedded in many SD-WAN platforms.

SD-WAN emerged with a few use cases anchored to the need for fast cloud access, but those use cases are now expanding, according to Futuriom research.  That is because the WAN is a key enabler — and also possibly stumbling block — for cloud applications.

So how exactly does SD-WAN do that? The MEF, a global industry alliance comprised of more than 150 networking technology and service-provider organizations, is working to reduce the confusion surrounding SD-WAN technologies and solutions. As part of their work the MEF has identified the following as being fundamental capabilities of SD-WAN managed services:

  • Secure, IP-based virtual overlay network
  • Transport-independence of underlay network
  • Service assurance of each SD-WAN tunnel
  • Application-driven packet forwarding
  • High availability through multiple WAN links
  • Policy-based packet forwarding
  • Service automation via centralized management, control and orchestration
  • The MEF also identified some value-added services that are beyond the fundamental SD-WAN service offering. This includes WAN optimization and advanced security services.

These expanding capabilities of SD-WAN show why it’s growing so fast – it’s become the Swiss army knife of WAN automation and management. This is why IT and network managers have taken a liking to the approach is that streamlines the management of many of challenges posed to given users a better experience in connecting to the cloud.

FatPipe Networks has been developing and delivering traffic management solutions for over 17 years and was “SD-WAN before SD-WAN was cool”- Gartner.   With 12 seminal patents and a comprehensive suite that addresses any SD-WAN need, FatPipe Networks is a must for any WAN administrator considering or updating their WAN traffic management needs

10 Sep

Not all SD-WAN solutions solve the problem

Buy SD-WAN – it will solve your network issues and improve your efficiencies.  Really?  How often have you been approached by an IT solution provider who represents a particular vendor’s product and convinces you that it will solve your problem?   You trust them and buy their solution only to find it can only do 50% of you need it do.

This is very common in today’s market.   Most WAN administrators want very simple things. A network that works efficiently, securely, and “autonomously” so that they can concentrate on delivering applications to their user base that help drive company profits.

So why is it so challenging to implement Software-Defined WAN (SD-WAN) solutions that work as desired?   Research has shown that a large percentage of SD-WAN solutions deployed are either re-tooled or worst case – removed because they have not met specific needs.

Don’t buy the Hype!

Marketing plays a significant role in decisions made.   Certain features and functions are marketed to solve business needs, but savvy administrators do not buy the hype.  They require suppliers to prove effectiveness of the recommended solution.

Here is where the rubber meets the road.

Businesses will do Proof of Concept, and it is usually a good way to determine if the products will solve the problems.  Or is it?   Only if your POC has been designed to show you how the solution solves the “real” problem, not mask it with fancy screens showing how it “may” solve it without really getting to the bottom of the issue.   The pressure to close the sale is always the driving force.

The truth is, most vendors want to help you solve your network problems. However, there is a flood of opportunists who simply want to make some cash. Simply put – software-defined network solutions should be simple to understand, simple to implement and above all, simple to manage!

Key Issues Facing Administrators

Now it is well known that businesses are most wary of the security of their data flowing across their network.  How can they ensure that this traffic is secure from origin to destination and back?   What about cloud-based applications, the internet as a reliable link, back up off-premise, and application performance?   Can SD-WAN provide a comprehensive solution to ALL the issues, not just a subset?

Firewall companies will sell an SD-WAN solution, router companies will sell an SD-WAN solution, and ISPs will sell an SD-WAN solution.   Which is right for your business?

It is all about the “S”

It is the “S” in SD-WAN that is critical to decision making.   Without a comprehensive, integrated and simple to manage software suite, your SD-WAN may look a little like a cobbled together smorgasbord of hardware and software that is frequently difficult to navigate, difficult to remediate issues and impossible to customize.    To exacerbate the problem – you need to retrain your IT staff, get new certifications or worse still, hire expensive administrators.     And just wait until you have to upgrade!   What happened to the SD-WAN that will solve my problems and be much more efficient?

The best approach to an SD-WAN solution is to focus your research and effort on the “S”.   It is the software that drives the management of traffic on your network, not the hardware.   It is the software that will give your business the flexibility and control required to ensure your data is secure, no matter which link is used, or where it is destined, and it is the software that will allow simple and easy to manage traffic management.

So, the software MUST be able to work on multiple platforms, virtual machines, large or small edge devices, and provide the user with a simple, easy to understand and use interface that provides a complete view of your entire network to enable effective traffic management.

It really is about Traffic Management

After all, it is about traffic management, isn’t it?   The software you choose (the SD-WAN solution you choose) will determine the security, flexibility, reliability, and performance of your network.  Can you afford NOT to look at the best of breed “S”?

FatPipe Networks have been developing networking solutions for over 20 years and were the first to sell “SD-WAN” into the market, even before SD-WAN became a buzz word.   FatPipe’s software suite is unmatched in the industry with a comprehensive solution that addresses security, reliability, performance, compatibility and most importantly, is simple to install and easy to manage!  Regarded as “best of breed SD-WAN” FatPipe works with any link type, including cable, wireless, 3G, 4G, 5G, LTE, satellite, broadband, and legacy systems such as BGP.

If you are serious about the “S” in SD-WAN, you must include FatPipe Networks in your evaluations.