Category Archives: Uncategorized

02 Sep

A Key Patented Solution for Inbound Load Balancing

Inbound load balancing is a critical capability that often goes unnoticed by enterprise network engineers, especially in a crowded market where most vendors focus primarily on outbound load balancing solutions. Inbound load balance provides optimum link utilization, link redundancy for incoming traffic, and fault tolerance, ensuring business continuity and disaster recovery. Additionally, this concept performs traffic triage to prioritize and distribute traffic effectively.

  • In an e-commerce platform where customers continue shopping, paying, and checking out, a major ISP outage is no exception. The ideal solution use case distributes inbound traffic across multiple ISP links instantly.
  • Imagine a courier and logistics company where customers can always track their shipments and book services online, even during network link failures. The ideal solution use case is multiple IP addresses across different WAN links, guaranteeing uninterrupted access.

How FatPipe Excels in Inbound WAN Traffic

Most load balancing solutions focus on distributing traffic between servers, not managing how that traffic enters your network. Legacy DNS-based methods rely on static TTL values and slow propagation, whereas BGP brings along with it its own complexity and sluggish convergence.

FatPipe’s approach is different: FatPipe becomes the authoritative DNS for your domain, combining DNS intelligence with real-time WAN edge decisions. This is nothing short of instant failover, session persistence, and true carrier independence. The outcome: public-facing services stay fast, resilient, and always on.

The Significant Role of SmartDNS in Inbound Load Balancing

FatPipe’s SmartDNS performs inbound load balancing with stability, simplicity, and reliability at a lower total cost of operation, saving up to 50% of bandwidth for Enterprises. Multi-link aggregation ensures scalability, so your business can seamlessly handle increasing traffic across multiple WAN connections. Even during outages, seamless session continuity is maintained. This directly leads to the disruption-free operation of mission-critical applications, such as VoIP and video conferencing.

  • FatPipe Smart DNS ensures Site Load Balancing through the distribution of incoming IP traffic between several autonomous sites.
  • FatPipe Smart DNS distributes incoming IP traffic between various links at various sites.
  • FatPipe Smart DNS can automatically sense – a) Failure of a data center and automatic failover to a back-up data center, b) Failure of a server at the datacenter and failover to a backup server and c) Failure of the application in a server and failover to an application at a backup server
  • SmartDNS provides redundancy by allowing the host on the LAN to be accessible through multiple connections.

Businesses demand the level of reliability provided by FatPipe inbound load balancing because uninterrupted connectivity, seamless user experience, and zero revenue loss aren’t an option in today’s environment. To experience this level of reliability, explore how SmartDNS integrates with your existing network strategy.

08 Aug

Built for 99.998% WAN Reliability – Peace of Mind for Network Decision Makers

WAN reliability remains a challenge for enterprises in a world of hybrid users and scattered applications. Managing such a distributed setup often denies CIOs the peace of mind they need. FatPipe remains focused on one principle: giving businesses the WAN architecture they actually need. Designed to deliver 99.998% uptime, our SD-WAN solution is not a clutter of outsourced components; it’s a carefully engineered system refined over decades and protected by 13 patents.

Intelligent use of all available links is at the heart of this design. DIA, MPLS, 5G/LTE, satellite are all envisioned with a focus on active-active configuration. Our patented stateful sub-second session failover technology ensures uninterrupted connectivity not only for data traffic but for video and VoIP calls. Result – There is no waiting, no packet loss, and no downtime.

FatPipe pioneered SD-WAN long before the term entered mainstream IT vocabulary. We have continued to lead with innovations like threshold-based application-aware routing, IP address continuity for small business broadband links, and a software-defined overlay that works seamlessly across broadband, 4G/5G, and satellite.

The architecture encompasses multi-site redundancy in its scope with all heterogenous links aggregated inside a single IP framework without use of any routing protocol. This single IP framework results in efficient bandwidth utilization with less overheads for reduced overall Total Cost of Ownership for enterprises.

Our in-house tech support and centralized EnterpriseView monitoring are in the front for reliable network operations providing intuitive visual dashboards for CxO visibility, backed by granular, actionable reports for network specialists. A cohesive system that eliminates the need for multiple vendors, extra equipment, or redundant gateway boxes is what you discover from FatPipe’s advantage.

From supporting millions of secure VPN sessions during major events to ensuring call centers never drop a customer interaction, FatPipe’s WANs deliver continuity where it matters most. Our solution is trusted by enterprise customers, global service providers, and large-scale public venues alike. True WAN reliability is not just a tradition for companies to check; it is built into the foundation itself in a structured way. And at FatPipe, we have built it right to deliver peace of mind for CIOs.

29 Jul

FatPipe Sandbox: Effectively Containing Email-Borne Threats

Most targeted attacks start with an email, making it the preferred entry point for bad actors. Here is how the threat often begins: on an ordinary Monday morning, an apparently routine email from a trusted partner lands in an employee’s inbox. Busy with work, they open the attachment, unknowingly triggering a cyberattack. Scenarios like this are becoming increasingly frequent in today’s digital environment.

How can businesses defend themselves against these evolving threats? FatPipe centralized Cloud Sandbox is the solution: it detects and neutralizes advanced email-borne attacks before they affect users.

Email Attachments: The Hidden Threat in Daily Operations

Every day, attachments such as invoices, resumes, or proposals can sometimes conceal malware. If these threats remain undetected, they can disrupt your business or compromise sensitive information.

Ongoing threats pose a significant risk to all organizations. Protecting your business and data means staying alert. A single file can grant attackers access to your entire network.

FatPipe Cloud Sandbox: Containing the Threat Before It Reaches the User

All suspicious attachments, regardless of file type (including .zip, .exe, .pptx, or .rar files), are analyzed in a cloud-delivered threat analysis layer.

  • Quarantine acts as a secure holding area for emails with all potentially harmful attachments. The user does not receive the email while it is quarantined.
  • If the attachment is found to be safe after sandbox analysis, authorized personnel can release the email from quarantine for delivery to the user.
  • If the attachment is confirmed to be malicious, the email remains in quarantine and must be deleted. It cannot be delivered under any circumstances.

Comprehensive logs are maintained to provide full transparency and traceability, supporting compliance requirements.

Isolated Analysis for Swift Threat Verdicts

FatPipe Cloud sandbox has advanced capabilities to detect and neutralize zero-day threats by executing files flagged for inspection in a secure, isolated environment. It forwards suspicious email attachments for dynamic behavioral analysis and returns actionable results. During this process, threats embedded within files such as malicious macros, scripts, or URLs are safely executed and closely monitored within a controlled environment. The result: faster threat response, minimal user disruption, and accurate detection of zero-day threats.

Fewer False Positives, Sharper Focus

FatPipe Cloud Sandbox technology targets high-risk formats, thereby reducing the number of false positives. This ensures security teams prioritize real threats and avoid wasted effort on benign alerts.

Delivering Efficiency Where It Matters Most with Analytical Reports

FatPipe Cloud Sandbox rapidly detects and isolates threats before they escalate into major security incidents. Additionally, it provides timely, detailed threat reports to support informed decision-making. Organizations gain the protection security teams need and the precision users expect.

If you are ready to protect your organization from advanced email-borne threats, contact us today or schedule a demo to see FatPipe Cloud Sandbox in action!

17 Jan

Avaya and FatPipe Partner to improve customer mobile experience

Toll Free is still popular, but using a mobile provides new challenges

Toll-free numbers aren’t going away any time soon. Companies still use them to connect customers to their contact centers. What’s different from a few years ago is that most contact center calls now come from mobile devices. And while companies are confident that they’re providing a good mobile experience, their customers don’t often feel the same.

One problem contact centers face is having to pay for each call going through a toll-free line, whether it originates from a smartphone or a landline. This significantly adds to a company’s operating expenses. The Avaya Mobile Experience (AME), launched in 2018, addresses this problem by lowering toll-free and agent costs. The cloud-based service can send incoming calls directly to a contact center without passing it to a fixed network.

AME identifies when a call is coming from a mobile phone, transfers contextual information on the caller to a contact center, and deflects calls to the mobile web for a richer customer service experience. If a caller chooses that option, the toll-free call ends and they receive a link for personalized access to a website. Customers can then use self-service tools like chatbots or a combination of voice, video, and co-browsing.

SD-WAN provides better visibility

With the proliferation of smartphones, consumers have come to expect a seamless digital experience. When dialing a toll-free number, they want agents to know who they are and have additional context that could speed up the call. AME was designed with those needs in mind. It collects customer information to assist contact center agents, so they can handle a call more efficiently if a customer prefers to interact via voice.

Greater multichannel engagement equips companies with valuable insight about customer behavior. But to pull it off, companies need a reliable network that prioritizes voice over IP (VoIP), video, and other real-time traffic without dropping sessions. By deploying a software-defined WAN (SD-WAN), companies can have better visibility into their network. An SD-WAN performs over any type of transport—including MPLS, broadband, cellular, and satellite—and selects an optimal path for each data packet.

A SD-WAN infrastructure needs reliable internet connectivity with sufficient bandwidth. SD-WANs provide operational flexibility, but also create complexities that stem from implementing WAN load balancing for internal, internet-facing, and mobile workloads. Thus, they require monitoring and tuning internet throughput for performance. A SD-WAN infrastructure must also include secure access to mobile devices as traffic is transported outside the firewall.

FatPipe and Avaya Mobile Experience (AME) helps improve overall customer experience

FatPipe, a provider of intra-corporate WAN solutions, has developed a secure multi-path VPN (MPVPN) to be implemented for hybrid WAN. It supports bidirectional quality of service (QoS), which monitors the sending and receiving of calls/sessions. An advanced routing architecture that utilizes MPVPN can correct up to 15 percent packet loss on diverse circuits simultaneously, while maintaining toll-quality calls and seamless failover.

Contact centers with mobile customers looking to migrate away from high cost MPLS circuits, now have the option of deploying FatPipe’s dual-path SD-WAN for AME. FatPipe and Avaya came up with a combined solution that equips contact centers with a hybrid WAN mobile infrastructure, which can reduce toll call expenses by up 40 percent annually, per FatPipe.

Call center response is vastly improved

The vendors formed a global alliance to help contact centers achieve those cost savings through joint product verification, pre-integration, and certified solutions. Beyond cost savings, the vendors see companies bridging an existing technology gap.

Companies that implement FatPipe’s SD-WAN with AME can control, monitor, and maintain multiple WAN connections, eliminating the need for Internet Service Provider (ISP) management. As a result, smartphone users get more self-service options on a hybrid network that’s flexible and can accommodate new cloud-based applications.

Contact FatPipe Networks at 801-683-5656 x 1224 for more information.  www.fatpipeinc.com.

01 Oct

SD-WAN can jump start digital transformation initiatives

SD-WANs can jump start digital transformation initiatives

ZK Research data shows that 94% of companies have at least one digital transformation initiative underway. The research firm also found that a shocking 75% of CxOs admittedly do not know what their industry will look like or who their competitors will be in five years. This means that success in the digital era isn’t based on the company that has the lowest prices, best products, or even the top people.

Sustaining a market leading position is predicated being agile and having the ability to quickly adapt the business to seize new opportunities faster than the competition. The digital era is Darwinism at its finest – it’s the most adaptable that survives and the rest are fodder for the winners. This is why the transition to digital is at the top of every CxOs priority list.

While the concept of becoming digital makes sense, executing a plan to transform can be quite intimidating for most organizations, particularly well established businesses that haven’t relied on technology in the past, as there’s a perception that digital transformation requires big moonshot-like initiatives and investments.  Retailers believe they need to Amazon over night while taxi and car service companies want to Uber up. The fact is, while there is urgency, there’s no need to try and make that hard pivot overnight.  In fact, moonshots often fail and business and technology leaders need to understand that digital transformation is more about executing manageable chip shots rather than complex moonshots.

The chip shot reference should make it clear that I’m an avid golfer and I’ll extend the analogy further by pointing out digital transformation should be done one shot at a time and SD-WANs can facilitate that. For example, a bank might put a futuristic plan together for “digital banking” that involves a number of new technologies, such as virtual reality, digital signs, Internet of Things, digital mirrors and other advanced technology.  One might look at the end game and find the journey so daunting that it paralyzes them.

A better way to approach this type of digital plan is through a series of smaller initiatives where the deployments can be controlled and managed the ROI easily calculated. For example, the bank may choose to put video terminals in an office at all branch locations, allowing customers to talk directly to product experts, even if that branch has no local personnel with that knowledge base. This is a small, manageable change that’s easy to implement with a measurable ROI.  Without video, experts travel from branch to branch limiting the number of appointments per day to just a few.  With video, product experts can be available all day long giving the bank the ability to sell more products to more people.

What does SD-WAN have to do with this?  The answer is everything! We live in a customer experience driven world where a good customer experience leads to loyalty and a higher share of wallet.  A bad experience will drive customers away, perhaps never to return. One interesting factoid that supports this, comes from ZK Research, which found that two-thirds of millennials changed loyalties to a brand in 2018 because of a single bad experience.

Here is where a little SD-WAN will pay big dividends as video requires a high quality, low latency and jitter free network. Imagine being in a bank, sitting a high end customer down in front of a terminal only to experience a horrible video experience. That customer may never try and service again.  Instead of fueling customer acquisition might be chasing them away.  Also, the bank may be less likely to recommend it, giving the impression the project was a waste.

The key takeaway here is that success with digital transformation is dependent on network modernization, particularly the WAN where bandwidth isn’t a bountiful commodity. Businesses require an agile, secure and dynamic network capable of supporting whatever applications are deployed.  Legacy WANs cannot support digital businesses, but SD-WANs are built from the ground up with agility and flexibility in mind. With the banking example, the video service requires flawless connectivity and SD-WANs can automate the process of prioritizing traffic or reserving bandwidth to ensure the quality remains high. When the call is over, the reservation on bandwidth needs to be removed to not impact other applications. These processes on a legacy network, using manual processes are slow, time consuming and error prone and will likely lead to application problems. SD-WANs make this touch free.

The digital era has arrived and IT leaders need to be prepared.  This requires agility and dynamism at the network layer as it’s the resource that connects everything. SD-WANs create a foundation that enables businesses to accelerate their digital efforts.

FatPipe Networks have been developing and innovating SD-WAN solutions for 18 years.  For the best of breed SD-WAN solutions, call FatPipe today at 801-683-5656.  FatPipe Networks www.fatpipeinc.com