Avaya | FatPipe Networks Blog

24 Jan

Thoughts after Avaya Engage 2019

FatPipe Networks Avaya Engage 2019

I just returned from Avaya Engage 2019 in Austin where FatPipe sponsored a booth in the solutions expo. It is always a pleasure to attend these events and hear first-hand what customers are looking for in the solutions expo. One theme we kept hearing was regarding cloud-hosted or cloud-ready UC and CC, and specifically, how do you ensure network performance when you move to the cloud.

Ensuring WAN performance for UC/CC is something FatPipe does well. During the conference Avaya discussed their AIX-Mobility solution, (Avaya Mobile Experience) FatPipe is providing one of the foundational technologies for this product. Customers of AIX-Mobility connect to the Avaya Cloud via FatPipe’s SD-WAN technology. This allows for rapid and cost-effective deployment of the service because there is no one to provision dedicated MPLS circuit to call center locations, the connection to the Avaya cloud can be made over an internet connection, dedicated MPLS circuits, or a hybrid combination of connections. FatPipe’s SD-WAN monitors the quality of the paths and intelligently directs the calls to the most appropriate path.

One of the reasons why Avaya chose FatPipe over other SD-WAN providers is FatPipe’s unique ability to do stateful, sub-second call failover without having to duplicate packets. There are also several other techniques that FatPipe uses to ensure the highest call quality and low bandwidth use. For example, the packet duplication requirement that other SD-WAN providers put on stateful failover was seen as a large burden on Avaya’s network plans. Having to double-provision bandwidth does not work on the scale AIX-Mobility is designed for.

FatPipe’s efficient means of VoIP management works both at the carrier level, like Avaya, and for enterprises. To learn more about FatPipe’s SD-WAN for VoIP click here

21 Jan

FatPipe Deploys Avaya IX Mobility

Avaya

FatPipe Networks is an Avaya partner for over 3 years and a NEW Avaya IX Mobility end user. We wanted to provide better customer experience and digitally transform our contact center. We chose to implement Avaya IX Mobility in combination with our secure SD-WAN for Customer Support 800 service, offering self-service choices for smartphone users. In a joint press release, FatPipe announced at Avaya ENGAGE we have deployed Avaya’s IX Mobility solution to digitally transform our contact center. “Avaya IX Mobility has been a great investment for FatPipe to help improve experiences with our customers as we grow and expand,” said Sanchaita Datta, Chief Technical Officer, FatPipe Networks. “Customers can now provide more information on issues using the mobile web applications we have written and deployed. Our customers have enjoyed having these options to expedite their support requests. Avaya IX Mobility has been a cost-effective way for us to provide a better customer experience.”

Link to press release: https://www.marketwatch.com/press-release/fatpipe-and-acs-technologies-digitally-transform-their-contact-centers-with-avaya-ix-mobility-2019-01-21

11 Jan

Extending your Network with FatPipe’s SD Hybrid WAN Access Diversity

Historically, extending your network redundantly and securely from the LAN to the WAN is a challenge for network managers. Vulnerable sections of the WAN are at the branches and the last mile, where many network outages and bottlenecks occur. As companies turn to the cloud for business critical productivity, redundant and secure connections are crucial in extending their networks to remote sites.

FatPipe Offers Versatility and Cost Savings

Over the past 16 years, FatPipe, the original software-defined WAN technology vendor, has provided secure connectivity for the IT industry. By developing innovative WAN solutions, FatPipe offers options for private and public connections for site-to-site networking. Typically, businesses employ dedicated/expensive MPLS circuits to inter-connect branch offices to data centers. However, recent quality and availability improvements of broadband and wireless (3G/4G/LTE) services give enterprises more options. For example, lower cost alternatives augment the reliability of WANs and build in redundancy to enhance the user experience for cloud-hosted applications. These options make organizations more versatile and cost-effective in connecting branch offices while still relying on dedicated links to send mission-critical data.

Network Redundancy Through Access Diversity

Access diversity can provide link redundancy by introducing a secondary line to your WAN connection. Public broadband can serve as a low-cost alternative to dedicated Internet and service provider connections. Such alternatives help sites that are locked in at the last mile and have only one ISP option. Access diversity means enterprises can choose 3G/4G/LTE, satellite, cable or fiber for their secondary lines.

By offering diverse access options, FatPipe helps network managers meet the challenge of extending their networks across the WAN. Requirements of the enterprise dictate network decisions rather than the restrictions of dedicated MPLS circuits or service provider lock-in. Network link redundancy, secure connectivity and access diversity effectively address current concerns such as rising costs and security, as well as future worries about growth and complexity. Visit our website at www.fatpipeinc.com for more information.

01 Dec

Proven SD-WAN for Hybrid Networks is Here Today

The promise of software-defined wide area networks (SD-WANs) has been touted for several years, but most organizations have yet to adopt the technology: fewer than 1% of enterprises have deployed SD-WANs as of the end of 2015 (Market Guide for Software-Defined WAN, Gartner, Dec 1, 2015). A recent survey of IT professionals by consulting group Ashton, Metzler & Associates (When will SD-WANs ‘cross the chasm’?, Jim Metzler, PhD, TechTarget, 2016) reveals some of the obstacles that prevent greater adoption of SD-WAN in organizations:

25% of respondents are concerned about how to integrate software-defined networks into their current infrastructure
25% of respondents feel there isn’t a strong business case for implementing SD-WAN
25% of respondents believe enabling technologies for SD-WAN are immature

With the introduction of the industry-first Avaya SDN Fx™ + FatPipe® SD-WAN integrated solution, Avaya customers can now expect the simplicity, security and scalability of SDN Fabric Connect in their LANs extended via FatPipe across the entire Unified Communications network or hybrid WAN. This converged solution from two technology innovators addresses the main concerns about implementing a software-defined network:

Support for a multitude of connection types and legacy systems – MPLS, broadband, wireless, satellite, T1/E1 and more—allows for cost-effective, in-place implementation that easily integrates with an organization’s network investments
Multi-line compression and WAN optimization increase bandwidth availability of existing lines by up to 70%, yielding large cost savings on expensive MPLS lines; and aggregation of a variety of paths presents options for additional cost savings and extra capacity for future growth, thereby strengthening the business case for an SD-WAN deployment
With 11 patents and 180 technology claims, FatPipe has been in the SD-WAN business for more than 15 years and has successfully deployed 10,000+ devices world-wide, thereby assuring enterprises that the SD-WAN technology is mature and ready to implement

As connected devices proliferate, data flows continue to expand and security concerns rise. Software-defined networks solve many of the problems that come with the increasing complexity of today’s networks. Legitimate concerns about SD-WAN have hindered wide-spread adoption to date, but the Avaya SDN Fx + FatPipe SD-WAN solution alleviates issues and presents enterprises with options for a next-generation hybrid wide area network. From Datacenter-to-Desktop™, Avaya SDN Fx + FatPipe SD-WAN delivers the benefits of software-defined networking today.