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31 Mar

Network Connectivity and COVID-19

Network Connectivity and COVID-19

Yes, the COVID -19 virus has absolutely affected the global economy, and not in a good way.  It has also forced businesses, especially essential businesses, to be creative in the way they may not have expected even a few weeks ago.

Working from Home

Employees working from home is not necessarily new, but the number of employees working remotely has dramatically increased, thanks to the stay at home call from officials and business owners globally.   As a result, the demand for secure and most importantly, reliable connectivity, has never been more acute.   So how has the modern-day business adapted?   What are the essential needs for remote workers, and how does the WAN administrator of today deal with these significant changes?

Facts:   More than 25% of businesses have not updated their work from home security policies in the past 5 years.  Driven by the need for secure remote access, companies are scrambling to implement solutions that are robust, secure, and of course reliable. This dramatic increase in the need for remote secure and reliable connectivity has placed extraordinary demands on the carriers as well as network administrators, some of whom are also working from home.

“The spread of coronavirus and social distancing mandates have put many IT pros in a precarious, but necessary, position of having to quickly transition to a largely remote workforce”. (Jackie Crankshaw, Lifeboat Channel Chat, 03/27/2020).  “With more employees working from home, cybercriminals have more access points to exploit networks”

Hacking is always a present danger, but in today’s environment, the chances for breach of a network have significantly increased. Network administrators must be wary of the security issues they now face, and have to accommodate the changing business environment, especially as more workers are connecting from home offices.

Secure connections for remote workers

There are plenty of choices out there, and VPN connections are, for the most part, a logical way to go.   But what good is the VPN if the connection itself is less than reliable, or worse still, down.

The key to ensuring remote workers can do what they are asked to do and help keep businesses up and running is to have the data traffic be secure, and of course, reliable.

For example, Video conferencing and VoIP calls are bandwidth hogs, and with more and more remote workers using these methodologies to connect, the demand for reliability and continuity of call is paramount.

So how can businesses of today, with all the challenges of social distancing ensure their “connectivity” is reliable and secure?

Simply deploying a VPN is not the answer.   Without the ability to manage the links, or lines coming into the HQ data center, the VPN tunnels from all the remote workers will suffer from congestion and in some cases, the link may drop all together. This defeats the remote worker purpose.

The best possible way to ensure reliable connectivity is to enable software driven networking solutions to manage the connections.

FatPipe Networks have been developing and deploying software driven network solutions for well over 20 years, and have 13 seminal patents that enable customers to design, customize and manage how their data traffic is managed across the network.   This includes remote worker connectivity.

Road Warrior solutions from FatPipe Networks

In fact, FatPipe has had a remote worker solution for many years, FatPipe Road Warrior solutions, which give customers the ability to load balance the traffic across multiple links, as well as failover in a sub-second should a link degrade or fail completely.

The difference with FatPipe solutions is the seamless nature of how it works.  Just set it and watch how the traffic is automatically directed by the FatPipe software.   FatPipe Road Warrior solutions allow customers to enable as many VPN tunnels (Fatpipe has tested to over 9,000 simultaneous connections) as necessary, and use any link type, including copper, fiber, wireless (3G;4G;5G; LTE) and satellite to load balance and failover when the demand requires.

In today’s disrupted business environment, knowing your connectivity is reliable, secure and manageable is critical. FatPipe Networks has been in the market for over 20 years and has recently received a Gartner Peer Review rating of 4.9 out of 5, taking the top spot in recommendations from customers as a best of breed SD-WAN solution.

If you have employees working from home, students learning “on line”, citizens trying to get information from their local city council, or just want to be able to manage data traffic coming into the network, then FatPipe must be a solution worth exploring.

Call FatPipe Networks today – 801-683-5656 ask for sales.

www.fatpipeinc.com

 

17 Jan

Avaya and FatPipe Partner to improve customer mobile experience

Toll Free is still popular, but using a mobile provides new challenges

Toll-free numbers aren’t going away any time soon. Companies still use them to connect customers to their contact centers. What’s different from a few years ago is that most contact center calls now come from mobile devices. And while companies are confident that they’re providing a good mobile experience, their customers don’t often feel the same.

One problem contact centers face is having to pay for each call going through a toll-free line, whether it originates from a smartphone or a landline. This significantly adds to a company’s operating expenses. The Avaya Mobile Experience (AME), launched in 2018, addresses this problem by lowering toll-free and agent costs. The cloud-based service can send incoming calls directly to a contact center without passing it to a fixed network.

AME identifies when a call is coming from a mobile phone, transfers contextual information on the caller to a contact center, and deflects calls to the mobile web for a richer customer service experience. If a caller chooses that option, the toll-free call ends and they receive a link for personalized access to a website. Customers can then use self-service tools like chatbots or a combination of voice, video, and co-browsing.

SD-WAN provides better visibility

With the proliferation of smartphones, consumers have come to expect a seamless digital experience. When dialing a toll-free number, they want agents to know who they are and have additional context that could speed up the call. AME was designed with those needs in mind. It collects customer information to assist contact center agents, so they can handle a call more efficiently if a customer prefers to interact via voice.

Greater multichannel engagement equips companies with valuable insight about customer behavior. But to pull it off, companies need a reliable network that prioritizes voice over IP (VoIP), video, and other real-time traffic without dropping sessions. By deploying a software-defined WAN (SD-WAN), companies can have better visibility into their network. An SD-WAN performs over any type of transport—including MPLS, broadband, cellular, and satellite—and selects an optimal path for each data packet.

A SD-WAN infrastructure needs reliable internet connectivity with sufficient bandwidth. SD-WANs provide operational flexibility, but also create complexities that stem from implementing WAN load balancing for internal, internet-facing, and mobile workloads. Thus, they require monitoring and tuning internet throughput for performance. A SD-WAN infrastructure must also include secure access to mobile devices as traffic is transported outside the firewall.

FatPipe and Avaya Mobile Experience (AME) helps improve overall customer experience

FatPipe, a provider of intra-corporate WAN solutions, has developed a secure multi-path VPN (MPVPN) to be implemented for hybrid WAN. It supports bidirectional quality of service (QoS), which monitors the sending and receiving of calls/sessions. An advanced routing architecture that utilizes MPVPN can correct up to 15 percent packet loss on diverse circuits simultaneously, while maintaining toll-quality calls and seamless failover.

Contact centers with mobile customers looking to migrate away from high cost MPLS circuits, now have the option of deploying FatPipe’s dual-path SD-WAN for AME. FatPipe and Avaya came up with a combined solution that equips contact centers with a hybrid WAN mobile infrastructure, which can reduce toll call expenses by up 40 percent annually, per FatPipe.

   

Call center response is vastly improved

The vendors formed a global alliance to help contact centers achieve those cost savings through joint product verification, pre-integration, and certified solutions. Beyond cost savings, the vendors see companies bridging an existing technology gap.

Companies that implement FatPipe’s SD-WAN with AME can control, monitor, and maintain multiple WAN connections, eliminating the need for Internet Service Provider (ISP) management. As a result, smartphone users get more self-service options on a hybrid network that’s flexible and can accommodate new cloud-based applications.

Contact FatPipe Networks at 801-683-5656 x 1224 for more information.  www.fatpipeinc.com.

01 Oct

SD-WAN can jump start digital transformation initiatives

SD-WANs can jump start digital transformation initiatives

ZK Research data shows that 94% of companies have at least one digital transformation initiative underway. The research firm also found that a shocking 75% of CxOs admittedly do not know what their industry will look like or who their competitors will be in five years. This means that success in the digital era isn’t based on the company that has the lowest prices, best products, or even the top people.

Sustaining a market leading position is predicated being agile and having the ability to quickly adapt the business to seize new opportunities faster than the competition. The digital era is Darwinism at its finest – it’s the most adaptable that survives and the rest are fodder for the winners. This is why the transition to digital is at the top of every CxOs priority list.

While the concept of becoming digital makes sense, executing a plan to transform can be quite intimidating for most organizations, particularly well established businesses that haven’t relied on technology in the past, as there’s a perception that digital transformation requires big moonshot-like initiatives and investments.  Retailers believe they need to Amazon over night while taxi and car service companies want to Uber up. The fact is, while there is urgency, there’s no need to try and make that hard pivot overnight.  In fact, moonshots often fail and business and technology leaders need to understand that digital transformation is more about executing manageable chip shots rather than complex moonshots.

The chip shot reference should make it clear that I’m an avid golfer and I’ll extend the analogy further by pointing out digital transformation should be done one shot at a time and SD-WANs can facilitate that. For example, a bank might put a futuristic plan together for “digital banking” that involves a number of new technologies, such as virtual reality, digital signs, Internet of Things, digital mirrors and other advanced technology.  One might look at the end game and find the journey so daunting that it paralyzes them.

A better way to approach this type of digital plan is through a series of smaller initiatives where the deployments can be controlled and managed the ROI easily calculated. For example, the bank may choose to put video terminals in an office at all branch locations, allowing customers to talk directly to product experts, even if that branch has no local personnel with that knowledge base. This is a small, manageable change that’s easy to implement with a measurable ROI.  Without video, experts travel from branch to branch limiting the number of appointments per day to just a few.  With video, product experts can be available all day long giving the bank the ability to sell more products to more people.

What does SD-WAN have to do with this?  The answer is everything! We live in a customer experience driven world where a good customer experience leads to loyalty and a higher share of wallet.  A bad experience will drive customers away, perhaps never to return. One interesting factoid that supports this, comes from ZK Research, which found that two-thirds of millennials changed loyalties to a brand in 2018 because of a single bad experience.

Here is where a little SD-WAN will pay big dividends as video requires a high quality, low latency and jitter free network. Imagine being in a bank, sitting a high end customer down in front of a terminal only to experience a horrible video experience. That customer may never try and service again.  Instead of fueling customer acquisition might be chasing them away.  Also, the bank may be less likely to recommend it, giving the impression the project was a waste.

The key takeaway here is that success with digital transformation is dependent on network modernization, particularly the WAN where bandwidth isn’t a bountiful commodity. Businesses require an agile, secure and dynamic network capable of supporting whatever applications are deployed.  Legacy WANs cannot support digital businesses, but SD-WANs are built from the ground up with agility and flexibility in mind. With the banking example, the video service requires flawless connectivity and SD-WANs can automate the process of prioritizing traffic or reserving bandwidth to ensure the quality remains high. When the call is over, the reservation on bandwidth needs to be removed to not impact other applications. These processes on a legacy network, using manual processes are slow, time consuming and error prone and will likely lead to application problems. SD-WANs make this touch free.

The digital era has arrived and IT leaders need to be prepared.  This requires agility and dynamism at the network layer as it’s the resource that connects everything. SD-WANs create a foundation that enables businesses to accelerate their digital efforts.

FatPipe Networks have been developing and innovating SD-WAN solutions for 18 years.  For the best of breed SD-WAN solutions, call FatPipe today at 801-683-5656.  FatPipe Networks www.fatpipeinc.com

 

 

26 Jul

12 Attributes of a Best of Breed SD-WAN

12 Attributes of a Best of Breed SD-WAN Solution & Why You Need One for Secure Traffic Management

SD-WAN is really about traffic management.   Sure, zero touch deployment is not necessarily a traffic management solution, but the reason software is driving WAN deployments and configurations is simply that it is capable of managing your data links and traffic across these links.

Network Security

Extensive research has established that security is the number one issue faced by WAN administrators.  Hosting your data in the cloud, hybrid cloud or on premise has created the need for highly secure traffic management between users and your data.   There are a lot of SD-WAN solutions out there that claim to have the capabilities to manage this traffic securely, but not all SD-WAN is the same.

If you think security, firewalls are part of the conversation.   Firewalls are designed to detect and prevent intrusion, but are not WAN traffic management devices.   Traditional Routers are designed to route traffic over multiple links, but have been complicated to install and definitely complicated to manage.

SD-WAN has certainly disrupted the traditional networking industry and today, software managing your data traffic is becoming much more commonplace.   For SD-WAN to be successful in today’s complicated networks, it must be simple to install and, above all, simple to use and administrate.   It must be able to run on popular hypervisors, be compatible with cloud infrastructures and understand multiple link types, including legacy systems, such as BGP networks, as well as the less expensive and ubiquitous broadband networks.

So how does the WAN administrator find the best SD-WAN solution when there is so much choice and marketing hype?   Understanding the features and functions of pure SD-WAN is important, especially when it comes to security of your data.

Best of breed SD-WAN solutions will come with the following features:

  1. Easy to install
  2. Support ALL link types (existing legacy systems (BGP) as well as Internet, satellite, 3G,4G,5G, LTE, cable)
  3. Support multiple links in one device (up to 12 interfaces is not uncommon)
  4. Support bandwidth ranges from 10Mb up to 40 Gig.
  5. Provide secure management of BOTH inbound and outbound traffic.
  6. Allow customization and assignment of application traffic on certain links with instant failover
  7. Ability to determine healthy links instantly, which allows for instant failover, of BOTH inbound and outbound traffic. This usually means the methodology used to test the links is very important.  Ask what algorithms the software uses to test the links.
  8. Cloud support with emphasis on secure traffic transmission and instant failover capabilities to multiple link types.
  9. Zero touch branch deployment
  10. Options to host or outsource to MSP
  11. Opex or Capex offerings
  12. Most important! Easy to use management tool!   It must provide a simple to use traffic management tool that allows for quick, easy and intuitive changes to any link or application traffic not matter where that application or link is located on the WAN.   You should NOT have to retrain your IT staff or pay for certified staff to manage your SD-WAN implementation.

Of course, this is not a comprehensive list, but if you are looking for an SD-WAN solution to sustain your systems for some time to come, you need to consider each of the features above and map them to your long-term plan.  Remember, security is the number one issue, so do not look at any SD-WAN solution that cannot provide selective encrypted data flow across the network, and preferably choose solutions that incorporate stateful firewall IDS/IPS features.    SD-WAN will definitely benefit the efficiency of your network, but do not settle for limited capabilities, knowing that your user count will increase and your network will expand.

FatPipe Networks has been developing and selling SD-WAN solutions for over 17 years, and are widely known as the “inventors” of SD-WAN.   The software suite is extremely comprehensive, but what is most talked about is the easy to use interface, EnterpriseView™ – which is a single pane view of the network allowing administrators easy access and with simple to understand menus, administrators can make changes to traffic management, no matter the destination, starting point or route taken.

FatPipe Networks encryption is FIPS 140-2 certified, making it the only SD-WAN vendor with an encryption module approved by government agencies.  To add to the security capabilities, FatPipe recently announced firewall support next generation firewall IPS/IDS features allowing users the luxury of having a highly secure traffic management solution with integrated firewalling.

FatPipe’s comprehensive SD-WAN suite is unique in the industry especially its patented SmartDNS™ which provides customers with INBOUND fail-over capabilities, not seen in other SD-WAN offerings.   FatPipe also provides industry leading policy-based routing, giving administrators the ability to set thresholds based on common network issues, such as latency, jitter, and packet loss that will trigger if certain user defined conditions are met, ensuring data is not lost or compromised due to congestion or other link issues.

FatPipe is certainly a top contender if you are seriously considering SD-WAN or are upgrading your current network solution.  Call FatPipe today at 1-801-683-5656 x 1224.

www.fatpipeinc.com

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