20 Aug

Leveraging AI for SD-WAN Support: Best Practices and Innovations

Imagine a business experiences unexpected issues in their network.  The network team must quickly diagnose whether the problem originates from configuration errors, link failures, or external factors like ISP issues. Traditionally troubleshooting has been dependent on support engineer but with advent of AI the roles are undergoing transformation; FatPipe has introduced AI-based support for Partners and Customers, in the form of chatbot, that helps the teams to troubleshoot and diagnose the issue without calling technical support, thus reducing the network downtime.

FatPipe AI-Enabled Support for Enhanced User Experience

FatPipe AI-Enabled Support is an all-encompassing solution where the customer can gain comprehensive knowledge about FatPipe SD-WAN. The AI tool is a result of hundreds of years of technical expert experience which has been encoded for partners and customers to retrieve immediately to resolve not only simple issues but also the complex problems. FatPipe’s innovative strategy leverages the power of artificial intelligence to deliver real-time, intelligent support and answers any query for the user’s SD-WAN solutions. It provides the advantages of precise product insights (be it downtime-related or any troubleshooting issue), instant response, and 24/7 service. The result: Customer’s network runs flawlessly.

Best Practices that FatPipe AI Follows for SD-WAN Support

Several solution providers must understand that innovation alone will not bring results. Innovation, in tandem with best practices, is key to enhanced user experience.

  • FatPipe’s AI policy is transparent, and it explicitly states that the customer is interacting with the AI chatbot.
  • FatPipe AI is a customer-centric product made with regular updating based on  customer suggestions and queries.
  • FatPipe AI doesn’t miss the human factor; it essentially augments the skills of the support specialist by escalating to a support specialist through the portal.
  • The conversional flows are clear and user-friendly; It provides access to comprehensive resources and documentation, enabling users to resolve issues independently while deepening their understanding of SD-WAN.
  • There are options in the tool to engage with a customer support specialist through e-mail or chat or phone for complex issues. This helps in not leading to any unmet expectations.

FatPipe’s role in SD-WAN support is significant, enabling users to stay ahead of network challenges and focus on driving their business forward with confidence. It augments the innovative FatPipe patented features to maintain seamless, reliable and secure connectivity in an increasingly complex digital environment. FatPipe positions itself as a leader in innovation, showcasing its dedication to providing efficient, customer-centric support that resonates with today’s digital-first landscape.

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