Category Archives: Avaya

01 Feb

WAN Edge and SD-WAN, what you need to know

There are plenty of articles and information on the WAN Edge.    Perhaps the question to ask is, so what? How does this affect today’s multi-line hybrid WAN?  With research suggesting there will be 50 billion devices attached to the Internet in the next 3 to 5 years, how does the corporate network manage access to their applications and information stored, both on premise, in the cloud and from WAN edge devices?

Today’s corporate WAN’s are complex, and the top issues faced by IT management are still the security of data flowing across the network, managing access, the co-mingling of on premise and cloud-based applications, and reliable, high speed connectivity.   Adding new WAN EDGE devices is simply adding new access and data flow challenges that require careful management.   But who has extra IT staff for this?   They key to success rests with the management of this data traffic.

WAN of Things

The WAN ‘edge’ is evolving into the new WAN of things.  Remember IoT?   WANoT could be how data is to be served to users, no matter where they are, and no matter what device they use.   The question then changes to how to ensure secure, reliable access to applications and information no matter what the access route.

Data can be anywhere these days, applications too.   It is the secure, reliable access to this data, the applications and information needed to be successful in today’s digital society.

WAN Edge devices have computational power

WAN Edge devices have evolved to where they now have computing power, meaning a major portion of data analysis and computational functions are being handled “at the edge”. For example, routers are WAN edge devices, as are switches, but so are weather sensors and satellite tracking devices in shipping.  The proliferation of these “smart” devices with computational power can transform the business WAN, especially if the data from these devices becomes mission critical. Instead of a device sending data only, it is now able to compute and send results of that computational analysis back to the WAN.  This data is then sent to a web property or reporting tool. The downside of all of this computational activity that it adds more traffic to the network.

Control and management of data flow is not new, but is certainly becoming more critical, especially with more and more devices attaching to networks.   WAN traffic management is the key and IT administrators are seeking solutions that automate the management of this traffic.

So, what about “SD-WAN”?   Surely this was the answer to the IT administrators desire for WAN traffic control and management?   Well, it seems that since the advent of SD-WAN, many businesses have been trying to implement a solution that supposedly promises nirvana.   But this has had mixed results at best. The problem is that SD-WAN means different things to different people. Some SD-WAN solutions are complex, some are off premise or cloud based, and some cannot deliver on the promise of true WAN traffic management.

What is True WAN Traffic Management?

Recent research with customers across the globe suggests that “true” WAN traffic management requires sophisticated software that can automatically manage any traffic type, on any type of link.   Today , businesses want to customize their data traffic that results in secure, highly reliable data flow across the WAN, with limited, if any, administration oversight. This software must have the ability to customize HOW to direct this WAN traffic, especially if it has come from a WAN Edge device, using tools that can prioritize link usage with options to customize the flow.    Requested options are, interface type, application signature, protocol, IP address or destination, port source or destination or a combination thereof. True traffic management must also have the ability to set thresholds, based on almost any criteria, allowing for complete customization of how this traffic is directed across the circuits.

Identification of WAN Edge devices then becomes much easier, and the traffic flowing to and from them, customized and optimized. Using this true traffic management,  it does not matter what type of device it is, where it is located, or how it is connecting to the network.   Providing seamless, secure, and reliable access is paramount as is ease of installation and management.

FatPipe Networks has been developing and providing WAN traffic solutions for over 20 years.  With 13 seminal patents, over 182 technical claims, FatPipe is a leader in the industry for SD-WAN, WAN Edge solutions and true WAN traffic management.

FatPipe is continuously innovating and developing to meet customer demand.  FatPipe’s Software-Defined WAN (SD-WAN) and SDN traffic management solutions lead the industry with a security module that is FIPS 140-2 certified.   With a rich, complete suite of software to customize application traffic on premise or in the cloud, as well as for remote users and offices, FatPipe offers true WAN traffic management.  Cloud approved, FatPipe also supports any link type including Fiber, Copper, Wireless (3G:4G:5G LTE), and satellite.

Recently, FatPipe received a rating of 4.9 out of 5 by Gartner, and 100% of customers reviewed stated they would recommend FatPipe. The nearest competitor had 4.8 and 86% respectively.

If you are adding WAN edge devices, or are wanting to manage WAN traffic securely and cost effectively, you have to consider FatPipe Networks solutions.

Contact FatPipe today – 801-683-5656 or visit www.fatpipeinc.com

17 Jan

Avaya and FatPipe Partner to improve customer mobile experience

Toll Free is still popular, but using a mobile provides new challenges

Toll-free numbers aren’t going away any time soon. Companies still use them to connect customers to their contact centers. What’s different from a few years ago is that most contact center calls now come from mobile devices. And while companies are confident that they’re providing a good mobile experience, their customers don’t often feel the same.

One problem contact centers face is having to pay for each call going through a toll-free line, whether it originates from a smartphone or a landline. This significantly adds to a company’s operating expenses. The Avaya Mobile Experience (AME), launched in 2018, addresses this problem by lowering toll-free and agent costs. The cloud-based service can send incoming calls directly to a contact center without passing it to a fixed network.

AME identifies when a call is coming from a mobile phone, transfers contextual information on the caller to a contact center, and deflects calls to the mobile web for a richer customer service experience. If a caller chooses that option, the toll-free call ends and they receive a link for personalized access to a website. Customers can then use self-service tools like chatbots or a combination of voice, video, and co-browsing.

SD-WAN provides better visibility

With the proliferation of smartphones, consumers have come to expect a seamless digital experience. When dialing a toll-free number, they want agents to know who they are and have additional context that could speed up the call. AME was designed with those needs in mind. It collects customer information to assist contact center agents, so they can handle a call more efficiently if a customer prefers to interact via voice.

Greater multichannel engagement equips companies with valuable insight about customer behavior. But to pull it off, companies need a reliable network that prioritizes voice over IP (VoIP), video, and other real-time traffic without dropping sessions. By deploying a software-defined WAN (SD-WAN), companies can have better visibility into their network. An SD-WAN performs over any type of transport—including MPLS, broadband, cellular, and satellite—and selects an optimal path for each data packet.

A SD-WAN infrastructure needs reliable internet connectivity with sufficient bandwidth. SD-WANs provide operational flexibility, but also create complexities that stem from implementing WAN load balancing for internal, internet-facing, and mobile workloads. Thus, they require monitoring and tuning internet throughput for performance. A SD-WAN infrastructure must also include secure access to mobile devices as traffic is transported outside the firewall.

FatPipe and Avaya Mobile Experience (AME) helps improve overall customer experience

FatPipe, a provider of intra-corporate WAN solutions, has developed a secure multi-path VPN (MPVPN) to be implemented for hybrid WAN. It supports bidirectional quality of service (QoS), which monitors the sending and receiving of calls/sessions. An advanced routing architecture that utilizes MPVPN can correct up to 15 percent packet loss on diverse circuits simultaneously, while maintaining toll-quality calls and seamless failover.

Contact centers with mobile customers looking to migrate away from high cost MPLS circuits, now have the option of deploying FatPipe’s dual-path SD-WAN for AME. FatPipe and Avaya came up with a combined solution that equips contact centers with a hybrid WAN mobile infrastructure, which can reduce toll call expenses by up 40 percent annually, per FatPipe.

Call center response is vastly improved

The vendors formed a global alliance to help contact centers achieve those cost savings through joint product verification, pre-integration, and certified solutions. Beyond cost savings, the vendors see companies bridging an existing technology gap.

Companies that implement FatPipe’s SD-WAN with AME can control, monitor, and maintain multiple WAN connections, eliminating the need for Internet Service Provider (ISP) management. As a result, smartphone users get more self-service options on a hybrid network that’s flexible and can accommodate new cloud-based applications.

Contact FatPipe Networks at 801-683-5656 x 1224 for more information.  www.fatpipeinc.com.

01 Oct

SD-WAN can jump start digital transformation initiatives

SD-WANs can jump start digital transformation initiatives

ZK Research data shows that 94% of companies have at least one digital transformation initiative underway. The research firm also found that a shocking 75% of CxOs admittedly do not know what their industry will look like or who their competitors will be in five years. This means that success in the digital era isn’t based on the company that has the lowest prices, best products, or even the top people.

Sustaining a market leading position is predicated being agile and having the ability to quickly adapt the business to seize new opportunities faster than the competition. The digital era is Darwinism at its finest – it’s the most adaptable that survives and the rest are fodder for the winners. This is why the transition to digital is at the top of every CxOs priority list.

While the concept of becoming digital makes sense, executing a plan to transform can be quite intimidating for most organizations, particularly well established businesses that haven’t relied on technology in the past, as there’s a perception that digital transformation requires big moonshot-like initiatives and investments.  Retailers believe they need to Amazon over night while taxi and car service companies want to Uber up. The fact is, while there is urgency, there’s no need to try and make that hard pivot overnight.  In fact, moonshots often fail and business and technology leaders need to understand that digital transformation is more about executing manageable chip shots rather than complex moonshots.

The chip shot reference should make it clear that I’m an avid golfer and I’ll extend the analogy further by pointing out digital transformation should be done one shot at a time and SD-WANs can facilitate that. For example, a bank might put a futuristic plan together for “digital banking” that involves a number of new technologies, such as virtual reality, digital signs, Internet of Things, digital mirrors and other advanced technology.  One might look at the end game and find the journey so daunting that it paralyzes them.

A better way to approach this type of digital plan is through a series of smaller initiatives where the deployments can be controlled and managed the ROI easily calculated. For example, the bank may choose to put video terminals in an office at all branch locations, allowing customers to talk directly to product experts, even if that branch has no local personnel with that knowledge base. This is a small, manageable change that’s easy to implement with a measurable ROI.  Without video, experts travel from branch to branch limiting the number of appointments per day to just a few.  With video, product experts can be available all day long giving the bank the ability to sell more products to more people.

What does SD-WAN have to do with this?  The answer is everything! We live in a customer experience driven world where a good customer experience leads to loyalty and a higher share of wallet.  A bad experience will drive customers away, perhaps never to return. One interesting factoid that supports this, comes from ZK Research, which found that two-thirds of millennials changed loyalties to a brand in 2018 because of a single bad experience.

Here is where a little SD-WAN will pay big dividends as video requires a high quality, low latency and jitter free network. Imagine being in a bank, sitting a high end customer down in front of a terminal only to experience a horrible video experience. That customer may never try and service again.  Instead of fueling customer acquisition might be chasing them away.  Also, the bank may be less likely to recommend it, giving the impression the project was a waste.

The key takeaway here is that success with digital transformation is dependent on network modernization, particularly the WAN where bandwidth isn’t a bountiful commodity. Businesses require an agile, secure and dynamic network capable of supporting whatever applications are deployed.  Legacy WANs cannot support digital businesses, but SD-WANs are built from the ground up with agility and flexibility in mind. With the banking example, the video service requires flawless connectivity and SD-WANs can automate the process of prioritizing traffic or reserving bandwidth to ensure the quality remains high. When the call is over, the reservation on bandwidth needs to be removed to not impact other applications. These processes on a legacy network, using manual processes are slow, time consuming and error prone and will likely lead to application problems. SD-WANs make this touch free.

The digital era has arrived and IT leaders need to be prepared.  This requires agility and dynamism at the network layer as it’s the resource that connects everything. SD-WANs create a foundation that enables businesses to accelerate their digital efforts.

FatPipe Networks have been developing and innovating SD-WAN solutions for 18 years.  For the best of breed SD-WAN solutions, call FatPipe today at 801-683-5656.  FatPipe Networks www.fatpipeinc.com

 

 

26 Jul

12 Attributes of a Best of Breed SD-WAN

12 Attributes of a Best of Breed SD-WAN Solution & Why You Need One for Secure Traffic Management

SD-WAN is really about traffic management.   Sure, zero touch deployment is not necessarily a traffic management solution, but the reason software is driving WAN deployments and configurations is simply that it is capable of managing your data links and traffic across these links.

Network Security

Extensive research has established that security is the number one issue faced by WAN administrators.  Hosting your data in the cloud, hybrid cloud or on premise has created the need for highly secure traffic management between users and your data.   There are a lot of SD-WAN solutions out there that claim to have the capabilities to manage this traffic securely, but not all SD-WAN is the same.

If you think security, firewalls are part of the conversation.   Firewalls are designed to detect and prevent intrusion, but are not WAN traffic management devices.   Traditional Routers are designed to route traffic over multiple links, but have been complicated to install and definitely complicated to manage.

SD-WAN has certainly disrupted the traditional networking industry and today, software managing your data traffic is becoming much more commonplace.   For SD-WAN to be successful in today’s complicated networks, it must be simple to install and, above all, simple to use and administrate.   It must be able to run on popular hypervisors, be compatible with cloud infrastructures and understand multiple link types, including legacy systems, such as BGP networks, as well as the less expensive and ubiquitous broadband networks.

So how does the WAN administrator find the best SD-WAN solution when there is so much choice and marketing hype?   Understanding the features and functions of pure SD-WAN is important, especially when it comes to security of your data.

Best of breed SD-WAN solutions will come with the following features:

  1. Easy to install
  2. Support ALL link types (existing legacy systems (BGP) as well as Internet, satellite, 3G,4G,5G, LTE, cable)
  3. Support multiple links in one device (up to 12 interfaces is not uncommon)
  4. Support bandwidth ranges from 10Mb up to 40 Gig.
  5. Provide secure management of BOTH inbound and outbound traffic.
  6. Allow customization and assignment of application traffic on certain links with instant failover
  7. Ability to determine healthy links instantly, which allows for instant failover, of BOTH inbound and outbound traffic. This usually means the methodology used to test the links is very important.  Ask what algorithms the software uses to test the links.
  8. Cloud support with emphasis on secure traffic transmission and instant failover capabilities to multiple link types.
  9. Zero touch branch deployment
  10. Options to host or outsource to MSP
  11. Opex or Capex offerings
  12. Most important! Easy to use management tool!   It must provide a simple to use traffic management tool that allows for quick, easy and intuitive changes to any link or application traffic not matter where that application or link is located on the WAN.   You should NOT have to retrain your IT staff or pay for certified staff to manage your SD-WAN implementation.

Of course, this is not a comprehensive list, but if you are looking for an SD-WAN solution to sustain your systems for some time to come, you need to consider each of the features above and map them to your long-term plan.  Remember, security is the number one issue, so do not look at any SD-WAN solution that cannot provide selective encrypted data flow across the network, and preferably choose solutions that incorporate stateful firewall IDS/IPS features.    SD-WAN will definitely benefit the efficiency of your network, but do not settle for limited capabilities, knowing that your user count will increase and your network will expand.

FatPipe Networks has been developing and selling SD-WAN solutions for over 17 years, and are widely known as the “inventors” of SD-WAN.   The software suite is extremely comprehensive, but what is most talked about is the easy to use interface, EnterpriseView™ – which is a single pane view of the network allowing administrators easy access and with simple to understand menus, administrators can make changes to traffic management, no matter the destination, starting point or route taken.

FatPipe Networks encryption is FIPS 140-2 certified, making it the only SD-WAN vendor with an encryption module approved by government agencies.  To add to the security capabilities, FatPipe recently announced firewall support next generation firewall IPS/IDS features allowing users the luxury of having a highly secure traffic management solution with integrated firewalling.

FatPipe’s comprehensive SD-WAN suite is unique in the industry especially its patented SmartDNS™ which provides customers with INBOUND fail-over capabilities, not seen in other SD-WAN offerings.   FatPipe also provides industry leading policy-based routing, giving administrators the ability to set thresholds based on common network issues, such as latency, jitter, and packet loss that will trigger if certain user defined conditions are met, ensuring data is not lost or compromised due to congestion or other link issues.

FatPipe is certainly a top contender if you are seriously considering SD-WAN or are upgrading your current network solution.  Call FatPipe today at 1-801-683-5656 x 1224.

www.fatpipeinc.com

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31 Jan

Cloud-Hosted, Cloud Enabled Unified Communications WAN

Securely Evolving UC and CC with FatPipe SD-WAN for Success in the Cloud

At Avaya Engage, we featured our recently completed Avaya DevConnect test results. Successful UC and CC deployments must be architected on a network with reliable, redundant, load-balanced internet connectivity delivering ample bandwidth. Avaya Aura 8.0 and Avaya IP Office 11.0 combined with FatPipe SD-WAN has been DevConnect tested to complement and extend joint value from premised based and between the cloud or HQ and the branch. FatPipe’s policy engine manages QOS, jitter, latency, and WAN Optimization ensures good call quality and sub-second failover for NO dropped calls.

All About the Cloud

It’s was all about the cloud! FatPipe Networks Dynamic Path Selection of Multiple Active Hybrid wide area network (WAN) paths is an effective Next GEN SD-WAN transformation solution that provides a critical aspect of a diversified hybrid Cloud WAN infrastructure.

We reviewed investment areas in the cloud for next generation WANs and how FatPipe’s routing options for internet traffic flow deliver an optimal user experience for business cloud applications like Avaya.